Privacy Policy

Effective Date: July 16, 2026

Welcome to The Alternate Universe (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://thealternateuniverse.in and purchase products from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you browse or place an order on our website, we may collect the following information:

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Verify orders and prevent fraud.
Send order confirmations and shipping updates.
Improve our products and website.
Respond to your inquiries.
Comply with legal obligations.

We never sell, rent, or trade your personal information to third parties.

3. Product Authenticity

At The Alternate Universe, customer satisfaction and trust are our priorities.

All products sold on our website are 100% genuine and authentic.
The product images displayed on our website represent the actual products as accurately as possible.
Minor variations in packaging, manufacturer updates, lighting, or screen colors may occur and do not affect the authenticity of the product.

4. Collectible Products

The Alternate Universe specializes in anime collectibles, action figures, accessories, replicas, and related merchandise.

Our products are collectible items suitable for fans and collectors of various age groups. Some items are designed for children, while others are intended for older children, teenagers, or adult collectors.

Please read the recommended age guidance provided on the product page before purchasing.

Products containing small parts should be used under adult supervision and should be kept away from children below the recommended age.

5. Payment Methods

We currently accept:

Prepaid Payments (UPI, Credit Card, Debit Card, Net Banking, Wallets, etc.)
Cash on Delivery (COD) on eligible products and serviceable locations.

All online payments are processed through secure payment gateways. We do not store your complete payment card details.

6. Shipping Policy

We ship orders across India.

Estimated delivery times may vary depending on your location, courier availability, holidays, weather conditions, or other unforeseen circumstances.

Shipping updates will be shared through email, SMS, or WhatsApp whenever available.

7. Return & Refund Policy

No Return Policy

Due to the nature of collectible merchandise, all sales are final.

We do not accept returns, exchanges, or cancellations after an order has been delivered.

Please review all product details carefully before placing your order.

Damaged, Incorrect, or Missing Items

If you receive:

A damaged product
A wrong product
A missing item

Please contact us within 24 hours of delivery with:

An unboxing video recorded from the moment the package is opened.
Clear photographs of the product and packaging.
Your Order Number.

After verification, we will provide an appropriate resolution if the issue is found to be genuine.

Claims made without an unboxing video may not be eligible for replacement or support.

8. Cookies

Our website may use cookies and similar technologies to:

Improve website performance.
Remember your shopping preferences.
Analyze website traffic.
Enhance your browsing experience.

You may disable cookies through your browser settings, although some website features may not function properly.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

10. Third-Party Services

We may use trusted third-party providers for:

Payment Processing
Shipping & Logistics
Website Analytics
Customer Notifications

These third parties process your information only as necessary to provide their services and maintain their own privacy policies.

11. Children’s Privacy

The Alternate Universe offers collectible products that may be enjoyed by collectors and fans of different age groups.

Some products are suitable for children, while others are intended for older children, teenagers, or adult collectors. Parents and guardians should review the recommended age guidance on each product before purchase.

Children should use products containing small parts only under adult supervision.

We do not knowingly collect personal information directly from children under the age of 13. Orders placed by children should be made with the consent and supervision of a parent or legal guardian.

12. Intellectual Property

All website content, including logos, graphics, photographs, product descriptions, designs, and other materials, is the property of The Alternate Universe or its respective owners and may not be copied, reproduced, or distributed without prior written permission.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be available on this page.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

The Alternate Universe

Website: https://thealternateuniverse.in

Customer Notice

✅ 100% Genuine & Authentic Products
✅ Product Photos Represent the Actual Product
✅ Secure Online Payments
✅ Cash on Delivery (COD) Available on Eligible Orders
✅ Pan India Shipping
❌ No Return or Exchange After Successful Delivery
📦 Damaged/Wrong/Missing Items must be reported within 24 hours with a complete unboxing video
👨‍👩‍👧 Collectible items are available for fans and collectors of various age groups. Please follow the recommended age guidance provided on each product page.

Thank you for shopping with The Alternate Universe.